Training & Support

Training is always part of an implementation, upgrade, or conversion. Users must get the training they need to support a project go-live. But training needs don’t stop there. New people get hired. Employees change jobs internally. And people need refresher training. Sometimes, you want to explore other functional capabilities, or create some really amazing reports. All this results in a need for training beyond the original scope.

Functional Training

Ensures users understand core modules and daily workflows so operations run smoothly
Reduces errors and rework by teaching proper system usage and best‑practice processes
Builds confidence for new hires or employees taking on expanded responsibilities

Role‑Based Training

Helps users master deeper capabilities tailored to their job (finance, operations, warehouse, etc.)
Improves efficiency by teaching time‑saving tools, shortcuts, and overlooked features
Supports growth by enabling teams to fully utilize system functionality specific to their roles

New Feature Training

Reinforces proper system usage and eliminates old habits that creep in over time
Ensures teams adopt new functionality introduced through upgrades or system improvements
Keeps processes aligned with updated business needs and modern best practices

More Than Standard Support

Support needs don’t always appear during go‑live or major projects, sometimes they show up in the day‑to‑day. A process stops working the way it used to, a report no longer looks right, or a workflow breaks without warning. And when that happens, you need more than generic product support; you need someone who understands your system, your configuration, and your business context. That’s where true support begins.

From a support perspective, there are times when things aren’t going the way you expect. And a call to the software provider isn’t getting results in a timely fashion, because they only know the software as designed, not how it was implemented at your company, since they didn’t do the implementation. What you really need is someone who works with you to understand the software as deployed at your company, with the business goals in focus. You need a partner who takes the time to “seek first to understand”, and then gets to know your business, your people, and your situation. Then issues can be resolved quickly, and effectively.

Infotech has 30+ years of experience in over 150 projects, and our specialists can help with your ongoing training & support needs.